Rules of Engagement, terms and conditions for Cybersecurity Assessment such as VAPT, Application Security Testing, Digital Forensics etc.
YY Smart Tech Pte Ltd’s SaaS Terms of Service and Software License Agreement – Direct Agreement
Service Level Commitment
August 2024
YY Smart Tech Pte Ltd commits to provide 99.9% uptime with respect to the SaaS Software during each month of the Term, excluding periods of unavailability due to Excluded Items. If in any calendar month this uptime commitment is not met by YY Smart Tech Pte Ltd and Licensee was negatively impacted (i.e., attempted to log into or access the SaaS Software and failed due to the downtime of the SaaS Software not due to an Excluded Item), YY Smart Tech Pte Ltd shall provide Licensee, as Licensee’s sole and exclusive remedy, a service credit equal to the following:
Uptime of at least 99.9%: NO CREDIT
Uptime between 97%-99.9%: 5% of the monthly fee for the SaaS Software
Uptime between 95%-97%: 10% of the monthly fee for the SaaS Software
Uptime between 90%-95%: 20% of the monthly fee for the SaaS Software
Uptime between 80%-90%: 30% of the monthly fee for the SaaS Software
Uptime of less than 80%: 50% of the monthly fee for the SaaS Software
Downtime shall begin to accrue as soon as Customer notifies YY Smart Tech Pte Ltd that downtime is taking place and will continue to accrue until service is restored. Credit is triggered for each period of 60 consecutive minutes of downtime, provided that no more than one such credit will accrue per day. If Customer requests maintenance during these hours, the SLA calculation will exclude periods affected by such maintenance. Any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of YY Smart Tech Pte Ltd will also be excluded from the calculation.
Exclusions
YY Smart Tech Pte Ltd shall not be responsible for any unavailability of the SaaS Software caused by the following (none of which shall constitute downtime) (collectively, “Excluded Items”):
Scheduled maintenance.
Any emergency maintenance if Licensee is notified of such emergency maintenance at least two days in advance.
The inability, through no fault of YY Smart Tech Pte Ltd, of Licensee to access the internet or properly use the SaaS Service.
Any force majeure event impacting Licensee or YY Smart Tech Pte Ltd.
The hardware, software, servers, networks, or other infrastructure of Licensee, including as a result of any bugs, errors, breakdowns, or faults of any of the foregoing, or outdated software or firmware; or
Limitations on the bandwidth of Licensee’s internet connection or the failure of the internet connection to handle the number of users accessing the SaaS Software.
Credit Request
To receive a credit under this Addendum, Licensee must request the credit directly by sending an email to YY Smart Tech Pte Ltd at ITSupport@YYSmartTech.com within five days of the end of the applicable month. If Licensee is past due or in default with respect to any payment or any material contractual obligations to YY Smart Tech Pte Ltd, Licensee shall not be eligible for any credit under this Addendum. YY Smart Tech Pte Ltd shall calculate any service level downtime using YY Smart Tech Pte Ltd’s system logs and other records.
Updates
This Addendum may be amended by YY Smart Tech Pte Ltd in its sole discretion but only after providing thirty days advance notice to Licensee. Notices will be sufficient if provided to a user designated as an administrator of Licensee’s account either: (a) as a note on the screen of the SaaS Software presented immediately after completion of logging in, or (b) by email to the registered email address provided for the administrator(s) for Licensee’s account.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online.
Cookie Policy
YY Smart Tech Pte Ltd may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website at https://yysmarttech.com.sg
Our Mission
YY Smart Tech Pte Ltd is dedicated to securing and protecting the world of cybersecurity. We support security and IT professionals in overcoming challenges such as alert fatigue, vendor proliferation, and chronic staffing shortages. Our commitment extends beyond our core business objectives to acting as a responsible and ethical participant in the global community.
We recognize our impact on the world, including our employees, customers, suppliers, communities, and the environment. YY Smart Tech Pte Ltd is committed to operating sustainably—economically, socially, and environmentally—while considering the interests of all stakeholders.
Our Standard
Since our founding, YY Smart Tech Pte Ltd has maintained a commitment to being a responsible corporate citizen and a positive contributor to the global community. We hold our employees to the highest ethical standards and strive to positively impact the people we work with, the customers we serve, and the communities we live in.
Our values are reflected in our policies and actions, empowering personal and professional growth for all employees, embracing diversity and inclusion, and adhering to responsible business practices with clients and suppliers. We give back to our communities through philanthropy, volunteering, and personal engagement.
Our Actions
YY Smart Tech Pte Ltd represents the highest standards of ethics and professionalism. We continuously review global best practice guidelines and standards, stay informed about current environmental issues, and work alongside our employees to improve the environment and minimize our impact through sustainable practices.
Our social responsibilities include both compliance and proactiveness. We uphold all legal requirements and respect community values and laws. We emphasize and recognize human rights locally and globally, engaging with communities through volunteering, community service, pro-bono work, and philanthropy, while protecting and respecting the natural environment through our actions and policies.
For our employees, we foster diversity and inclusion by empowering all team members to share their perspectives and experiences. Our policies regarding employment, hiring, promotion, compensation, and internships are not based on race, color, sex, age, religion, national origin, disability, military status, sexual orientation, gender identity, marital status, source of income, parental status, housing status, or any other protected status. We strongly encourage women, people of color, veterans, individuals with disabilities, and members of the LGBTQ community to join YY Smart Tech Pte Ltd and live our shared values.
Our Commitments
At YY Smart Tech Pte Ltd, we will:
– Respect and uphold applicable local, state, and federal laws
– Honor and review all internal policies for responsible implementation
– Ensure all business transactions and relationships are legitimate and free of influence and bribery
– Maintain transparency and openness in all partnerships and collaborations
– Recognize privacy as a fundamental right and comply with all privacy laws, respecting the management of personal data
Our Reach
Operating in several countries, YY Smart Tech Pte Ltd intends to comply with all applicable legal requirements. If a policy conflicts with local legal requirements, we will develop country-specific policies to accommodate differing regulations and legal requirements.
If you would like to request access, amend, move, or delete any personal information we have about you, you can send email to ITSupport@YYSmartTech.com request. Our privacy team will respond as soon as possible.
Singapore residents have the right to ask us for a notice identifying the categories of personal information we share with third parties for marketing purposes. Singapore residents can exercise this right by submitting a written request at YY Smart Tech Pte Ltd Office.
YY Smart Tech offers comprehensive IT services, including cybersecurity, smart technologies, and AI, backed by 24/7 support. We help businesses innovate and thrive in the digital age.
YY Smart Devices
Products We Carry
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This Notice describes YY Smart Tech Pte Ltd privacy practices for information collected on this Website.
YY Smart Tech Pte Ltd supports the right to privacy, including the rights of individuals to control the dissemination and use of personal data that describes them. YY Smart Tech Pte Ltd is committed to protecting personal data of the users of our Website and utilizes technical and organizational measures to protect your data. YY Smart Tech Pte Ltd supports and complies with domestic and international laws and regulations that seek to protect the privacy rights of such individuals.
“Personal data” or data of a personal nature is information relating to a natural person who is identified or who can be identified directly or indirectly using this data.
1. We collect certain information about User’s visit for use in site management and security purposes only. We collect and analyze this information because it helps us to better design our Website to suit Users’ needs. We may also automatically collect information about the web content you view in the event of a known security or virus threat.
2. Also we use Personal Data to be able to reply to the User’s questions and concerns which were sent by the Users to YY Smart Tech Pte Ltd.
3. To be able to contact Users for the purpose of providing them with technical assistance and support and to provide the Users updates about the Company’s developments etc.
4. In order to safeguard our Website, we determine general geolocation information (i.e., country) from which the User’s computer is connected to the Internet in order for us to know the general location of our Website’s Users.
When visiting our Website, you are not required to provide any personal data. YY Smart Tech Pte Ltd relies on consent or other lawful principles established for data collection under applicable laws. Therefore, you have the option to abstain from providing personal data when visiting publicly available portions of the Website. We may collect two types of data and information from our Users:
1. The first type of information is non-identifiable and anonymous information (“Non-personal data”). We are not aware of the identity of the User from which we have collected the Non-personal Data. Non-Personal Data is any unconcealed information which is available to us while Users are using the Website. Non-personal Data which is being gathered consists of technical information and behavioral information, and may contain, among other things, the activity of the User on the Website, type of operating system, User’s ‘click-stream’ on the Website, browser and keyboard language, etc. This information includes:
2. The second type of information is Personal Data. This information may identify an individual or may be of a private and/or sensitive nature. Personal Information which is being gathered consists of any personal details provided consciously and voluntarily by the User. The Personal Information is collected from the details the Users provide in the Contact Form or email on the Website which requires name and e-mail address. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by email to Support@YYSmartTech.com.
We use two main methods of how we collect personal data: 1. When you are using the Website we are aware of it and may collect, process and record the information relating to such usage.
2. We collect information which you provide us voluntarily. For example, we collect Personal data which you voluntarily provide when you fill in the Contact Form or send an email.
YY Smart Tech Pte Ltd will not share any Personal Data we collect with any third party. Notwithstanding, YY Smart Tech Pte Ltd may disclose Personal Data in the following cases:
1. To satisfy any applicable law, regulation, legal process, subpoena or governmental request;
2. To detect, prevent, or otherwise address fraud, security or technical issues;
3. Respond to claims that any content available on the Website violates the rights of third-parties; (f) to respond to claims that contact information (e.g. name, e-mail address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment; (g) to protect the rights, property, or personal safety of YY Smart Tech Pte Ltd, its Users, or the general public;
4. When YY Smart Tech Pte Ltd is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of its assets; or
5. To collect, hold and/or manage your Personal Data through YY Smart Tech Pte Ltd’s authorized third party service providers, as reasonable for business purposes, which may be located in a country that does not have the same data protection laws as your jurisdiction;
6. Pursuant to your explicit approval prior to the disclosure;
7. Cooperate with third parties for the purpose of enhancing the User’s experience. For the avoidance of doubt, YY Smart Tech Pte Ltd may transfer and disclose Non-personal Data to third parties at its own discretion.
If for any reason you wish to modify or delete your Personal Data please send us an email to Support@YYSmartTech.com and we will make reasonable efforts to modify or delete any such Personal Data pursuant to any applicable privacy laws. Note that unless you instruct us otherwise we may retain your Personal Data for a period of ninety (90) days or a longer period as reasonably required.
YY Smart Tech Pte Ltd takes the security of all Personal Data very seriously. We take precautions to maintain the security, confidentiality, and integrity of the information we collect at this Website. Such measures include access controls designed to limit access to the information to the extent necessary to accomplish our mission. We also employ various security technologies to protect the information stored on our systems. We routinely test our security measures to ensure that they remain operational and effective. We take the following steps to secure the information we collect:
1. Employ internal access controls to ensure that only personnel who have access to your information are those with a need to do so to perform their official duties.
2. Train appropriate personnel on our privacy and security policies and compliance requirements.
3. Secure the areas where we retain paper copies of the information we collect online.
4. Perform regular backups of the information we collect online to ensure ourselves in case of data loss.
5. Use technical controls to secure the information we collect online including, but not limited to: · Transport Layer Security (TLS) · Encryption · Firewalls · Password protections
6. Periodically test our security procedures to ensure personnel and technical compliance.
7. Employ external access safeguards to identify and prevent unauthorized access by outsiders that attempt to “hack” into, or cause harm to, the information contained in our systems.
We hold our contractors and other third-party providers to the same high standards that we use to ensure the security, confidentiality, and integrity of personal information they may have access to in the course of their work
While using the Website we may be using third party software and/or service, in order to collect and/or process the information detailed herein. Such software includes without limitation, Google Analytics, which privacy policy is available at https://marketingplatform.google.com/about/
When you access or use the Website, the Company may use industry-wide technologies such as “cookies” (or similar technologies), which store certain information on your computer (“Local Storage”) and which will allow us to enable automatic activation of certain features, and make your service experience much more convenient and effortless. The cookies used by the Website are created per session, do not include any information about you, other than your session key and are removed as your session ends. It is easy to prohibit the Local Storage. Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies your online experience may be limited. For more information click here: Cookies policy
The terms of this Privacy Policy will govern the use of the Website and any information collected therein. YY Smart Tech Pte Ltd reserves the right to change this policy at any time, so please revisit this page frequently. We will provide notice of substantial changes of this policy on the homepage of the Website and/or we will send you an email regarding such changes to the email address that you may have provided us with.
If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email at Support@YYSmartTech.com and we will make an effort to reply within a reasonable time frame.
When you visit our site, a cookie (a very small text file) is placed on your machine (if it is accepted), this is to provide you with a personalized experience and to assist in the collection of the site visitation statistics. You may refuse the cookie, if you wish. To do so, you will need to check your browser settings.
For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose. Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. Some data collected is designed to detect browsing patterns and approximate geographical location to improve user experience. Information collected by cookies is now classed as personal data.
We collects certain information about your computer hardware and software, this includes (however is not limited to):
This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our web site.
We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal. Also cookies are used to remember the notifications you’ve seen so that we don’t show them to you again By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section below “Disclaimer”. If you do not agree to such use, please refrain from using the website.
All our cookies fall within the classifications Strictly Necessary, Functionality and Performance. None are classified as Behavioural Targeting. If at any time you wish to disable our cookies, you may do so through the settings on your browser [but if you do so you will not be able to use certain important features of our service].
If you have any questions (or comments) concerning this Cookies Policy, you are welcome to send us an email at: Support@YYSmartTech.com and we will make an effort to reply within a reasonable time frame.
